Shipping Policy
Legal Disclaimer
Mazzani Nargile is not directly responsible for delays, losses, or damages caused by shipping companies. However, we provide support regarding any issues that may arise in order to ensure customer satisfaction. Our company cannot be held responsible for any extensions in delivery times due to force majeure events (natural disasters, strikes, states of emergency, etc.) that may occur during the shipping process.
Basic Information About Our Shipping Policy
Shipping Policy
1. General Information
At Mazzani Hookah, we strive to ensure fast and secure delivery of orders placed through www.mazzanihookah.com . You can find detailed information about our shipping processes below.
2. Shipping Time
Your orders will be shipped within 1-3 business days at the latest after payment confirmation.
Orders placed on weekends and public holidays will be processed on the first business day.
Depending on the shipping company and your delivery area, delivery time may vary between 1-7 business days.
3. Shipping Fees
Free shipping may apply to orders above a certain amount. Please visit our website for current promotions.
Shipping costs may vary depending on the total order amount and delivery address. The shipping cost will be calculated and displayed during the payment process.
4. Shipment Tracking
Once your order is shipped, the tracking number will be sent to you via email or SMS.
You can track the status of your shipment through the relevant shipping company's website.
5. Delivery Conditions
Your orders will be shipped to the delivery address you provided. Please ensure your address information is accurate and complete.
Please check your package upon delivery and, if any items are damaged or missing, have the delivery person prepare a report and contact us.
If you are not at the address, the shipping company will attempt a second delivery within a specified period. Orders not picked up within the specified time may be returned to the shipping branch.
6. International Shipping
Currently, we only ship within Türkiye. We do not offer international shipping.
7. Cancellation, Exchange and Return
For information regarding our shipping policy and return and exchange conditions, please see our Return & Exchange Policy page.
8. Communication
If you have any questions about the shipping process, you can contact us using the contact information below:
Mazzani Hookah
Email: mazzaninargile@gmail .com
Website: www.mazzanihookah.com